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Contact created

Contact created trigger
Runs when a new contact is created in Heyy. Use this to enrich or route contacts as soon as they enter your system—before any chat exists.

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Fields

  • When to trigger (optional): Add a condition group to narrow which contacts should start this automation (e.g. only contacts from a specific source or with certain attributes).

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Use cases

  • Enrichment on create: Call an API to enrich the contact (company, location, lead score) and store results in attributes.
  • Auto-label new contacts: Add labels such as “new”, “lead”, or “needs_enrichment” immediately after creation.
  • Kick off lifecycle: Subscribe the contact to a journey or campaign the moment they’re created.