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Chat moved

Chat moved trigger
Runs when a chat is moved into one or more of the inboxes you select. Use this to react to routing changes, for example, triggering different handling when a chat lands in a sales vs. support inbox or notifying the right team when a chat is moved to their queue.

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Fields

  • Channel (required): Select the channel where this trigger will run.
  • Inboxes (required): Select the inboxes for whom to fire this trigger.

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Use cases

  • Inbox-specific handling: When a chat is moved to Sales, send a sales-focused message or assign to a sales rep; when moved to Support, run a support triage flow.
  • Notify the team whose inbox received the chat: Send an internal alert or assign a default agent when a chat lands in a specific team’s inbox.
  • Sync with routing rules: Trigger an API or update attributes when a chat is moved so your external routing or reporting stays in sync.