Skip to main content
PRODUCT UPDATES

​
July 2026

​

​
API v3

API v3 is a new version of our API that is more consistent, easier to use, and more powerful. It is a major update to our API and is not backwards compatible.
PRODUCT UPDATES

​
June 2026

​

​
AI Employee v2

AI Employee v2
AI Employee v2 is a redesigned way to set up your AI teammates: structured identity, guidelines by category, assets, and a new playground—instead of one big block of free-form instructions.If you already have AI Employees, you can migrate in one step from the upgrade banner. Your current instructions are preserved in an Other guideline, so nothing gets lost while you move to the clearer v2 experience.
​

​
URL buttons for WhatsApp, Instagram, and Facebook

URL buttons for WhatsApp, Instagram, and Facebook
Automations can now send messages with URL buttons on WhatsApp, Instagram, and Facebook Messenger—alongside the quick replies you already use.Customers tap a button and land on your link directly: booking pages, product URLs, landing pages, and more. No need to paste long links into the message body.
​

​
Search by message content

Search by message content
Global search now includes a Messages filter, so you can find conversations by what was actually said—not just contact name or phone number.Open search from the Inbox sidebar, switch to Messages, and jump straight to the chat you need. Handy when you remember the wording but not who sent it.
PRODUCT UPDATES

​
May 2026

​

​
New Facebook comment trigger

New Facebook comment trigger
Automations can now start when someone comments on a Facebook post—the same idea as our Instagram comment trigger, now for Facebook too.Choose all posts or specific posts, then build comment-to-DM flows, follow-ups, or routing logic from the automation editor you already know.
​

​
Improved new chat dialog

Starting an outbound conversation is smoother with a redesigned New chat dialog: search for a contact by phone or email, quick-add someone new if they are not in Heyy yet, then pick the channel to send from.Keyboard navigation and a clearer From/To layout mean fewer steps and less hunting—right from Inbox. See Start a new chat.
​

​
Saved inbox views

Build an advanced chat filter once, save it as a view, and return to it from the Inbox sidebar anytime—each view shows its own open and unread counts so workload is visible at a glance.Perfect for VIP queues, channel-specific inboxes, or any slice of conversations your team checks often. See Saved inbox views.
​

​
2FA support for all users

Two-factor authentication is now available for every Heyy user—not just admins. Turn on TOTP from Profile → Security with your authenticator app for an extra layer of account protection.Workspace members who need it will see verification at login. See Security.
PRODUCT UPDATES

​
April 2026

​

​
Webhook received trigger

Webhook received automation trigger
We added a Webhook received automation trigger. You can connect webhooks from any tool you use to Heyy and trigger an automation for your clients whenever those tools send an event, such as a booking confirmation, order-ready update etc’That means you no longer need a separate integration layer like Make, Zapier, or n8n just to bridge a webhook into Heyy: connect the platform directly and keep the whole flow in one place.
​

​
Journeys

Journey builder
Journeys are timed paths for clients, leads, and customers: you schedule steps with waits between them, each step runs an automation so the sequence keeps moving on its own. Time them from subscription (day zero = when they join) or on fixed calendar dates, whether you’re warming leads or counting down to a launch.
PRODUCT UPDATES

​
March 2026

​

​
New Manager role

New Manager role
We added a Manager role that sits between Member and Admin, so you can give trusted people more room to run things without handing over the whole workspace.That should make it simpler to grow your team and keep permissions sensible. Assign it when you invite or edit someone in Settings → Team. For the full permission breakdown, see the permissions table.
​

​
Partner invite

Partner invite
You can invite Partner users to work with your workspace in a dedicated way—without using up a seat from your main plan. That makes it simpler to collaborate with agencies, contractors, or other teammates who need access but shouldn’t count against your core team allocation.If you’re unsure how Partner access fits your organization, your Heyy admin can review roles and invitations in workspace settings.
​

​
Webhooks v2.0

Webhooks v2.0
Webhooks v2.0 lines up with our API versioning and a clearer webhook payload model, so your integrations receive consistent, structured events as Heyy evolves.If you connect Heyy to your own systems or data warehouse, this makes it easier to build reliable automations—treat unknown fields as optional, route on event, and upgrade on your timeline. For setup in the app, see Webhooks.
​

​
New automation triggers

Automations can now start from more of what happens in your account—beyond chats alone. New triggers help you react when contacts are created or updated, when a label is added, or when a label is removed, so workflows stay in sync with your CRM-style data and team organization.Together, these options reduce manual work: sync attributes, kick off follow-ups when a label changes, or keep downstream tools updated automatically. Browse all triggers in Triggers.
​

​
AI Employees can wait for multiple messages before replying

AI Employees can now collect more than one customer message before sending a reply—helpful when people send several short lines in a row or when you want the model to see the full thought before responding.That leads to more natural conversations and fewer premature answers, especially in fast-moving chats. Configure this behavior where you set up your AI Employee in AI Employees.
​

​
AI Employees can now read all media attachments

AI Employees can use what’s inside media attachments—not just the text around them—so replies can reflect images, documents, and other files customers share.Whether someone sends a screenshot, a photo, or a PDF, your AI Employee has more context to help accurately. This pairs with how you already train employees in AI Employees.
​

​
New Automation editor UI

New Automation editor UI
The automation editor has a fresh interface that’s easier to scan and build with: clearer layout, smoother editing, and a more predictable flow from trigger to actions.If you live in automations every day, you should spend less time navigating the canvas and more time shipping the logic your customers need. Open any automation to try the new experience; behavior stays familiar, with a cleaner workspace.
PRODUCT UPDATES

​
February 2026

​

​
Automation versions

Automation versions
Automations now keep a version history, so you can see how a workflow changed over time and work with more confidence when you edit live flows.That makes it easier to iterate safely: understand what changed, roll back if something doesn’t behave as expected, and keep your team aligned on which version is running in production.
​

​
Clearer WhatsApp template errors and guidance

Heyy now won’t let you submit a WhatsApp template until every validation issue is fixed. You see what’s wrong up front and resolve it in the editor—instead of sending something to Meta and waiting, only to get a frustrating rejection.That saves your team real time and cuts down on those slow, annoying review cycles. You still get clear guidance as you build (structure, buttons, and what usually passes). For more on templates in Heyy, see WhatsApp templates.
​

​
AI knowledge base automatic retraining

We removed the need to manually retrain your AI Employees. The knowledge base now updates on its own every few minutes, so your sources stay in sync without an extra button to remember.That’s a smoother experience for your team and a more reliable one for customers: answers reflect what you’ve added or changed recently, not the last time someone kicked off a training job. Add and edit knowledge as usual on AI Employees—Heyy keeps the rest up to date in the background.
​

​
New AI knowledge source types: Q&A and documents

You can now train AI Employees using structured Q&A and uploaded documents, alongside the website links and free text you already use. That’s ideal for FAQs, policies, and files that don’t live on a public page.Together, these sources help the AI pull answers from the material your team trusts most—whether it’s a short Q&A pair or a full PDF. Learn more about building knowledge in AI Employees.
​

​
Export campaign results

You can export campaign execution data for reporting, sharing with your team, or analyzing results in your own tools.Whether you’re reviewing delivery, engagement, or follow-ups, exporting makes it easier to work with campaign outcomes outside Heyy—without copying numbers by hand.
​

​
Contacts bulk actions

On the Contacts page, you can now select multiple contacts at once and apply actions to the whole group—so repetitive updates take a few clicks instead of one-by-one edits. See Bulk actions.It’s built for everyday cleanup and segmentation: keep your list accurate faster when you need the same change across many people.
​

​
Inbox bulk actions

In Inbox, select several chats and use the bulk action bar to triage at scale—open, close, snooze, assign, move between team inboxes, and more.It’s the same workflow you already use for one chat, now built for busy queues: clear backlog faster and keep routing consistent across your team.
PRODUCT UPDATES

​
January 2026

​

​
Campaign bulk actions

From the campaign execution page, you can now take bulk actions on your results—update contact attributes for many people at once, right where you’re already reviewing who was reached and who wasn’t.You can also spin up a new campaign in just a few clicks from the same screen. That’s especially handy when you want a follow-up for everyone who had a failed message: fix the issue, then quickly target that group with a fresh send without rebuilding your audience from scratch.
​

​
SMS is here (via Twilio)

SMS is here
We heard you—and we’ve added the long-awaited SMS channel so you can reach customers by text alongside WhatsApp, Instagram, and the rest of your Heyy workspace. Connect it through Twilio and start handling SMS conversations in the same Inbox you already use every day.Whether you use SMS for reminders, follow-ups, or two-way support, your team gets one place to reply, assign, and track chats without jumping between tools.
​

​
Live chat now supports media

Live chat: sending and receiving media in the Inbox
Live chat conversations in Heyy can now include more than text. Your team and your website visitors can send and receive images and files right inside the same Inbox thread—so screenshots, documents, and other attachments work the way people expect in a modern chat.That means faster troubleshooting, clearer context, and fewer “can you email that?” moments. Everything stays in one conversation history, making follow-ups and handoffs easier for your team.
​

​
New guided onboarding in Inbox

Inbox
Starting from scratch is now much easier. When your workspace is new, Inbox now shows a clear onboarding checklist that guides you through the most important setup steps in the right order.This helps your team get value faster without guessing what to do next. Instead of hunting through settings, you can follow each step directly from Inbox and move from setup to first conversations with more confidence.
​

​
Duplicate WhatsApp templates in one click

You can now duplicate existing WhatsApp templates to create new versions faster. This makes it easier to reuse proven message structures, adjust wording for new campaigns, and launch updates without rebuilding templates from scratch.
​

​
Drag and drop files in Inbox chat

You can now drag and drop files directly into an Inbox conversation to upload and send them faster. Images, videos, and documents are all supported, making it easier to share what you need without extra clicks.
​

​
New triggers released

New automations are easier to set up the way you work. We listened to customer feedback and split the older “New & reopened chat” trigger into two clearer options—one for first-time conversations and one for returning customers. We also added a dedicated “Chat moved” trigger for when routing changes.
  • New incoming chat: starts when someone messages you for the first time and a brand-new conversation is created. Use this for true onboarding moments like first greetings, collecting basic details, or starting the right welcome flow without mixing in returning customers.
  • Reopened chat: starts when a previously closed conversation gets a new message. Use this for “welcome back” moments, re-assigning or routing returning chats, or triggering a different flow so you don’t repeat the same first-time welcome every time.
  • Chat moved: starts when a chat is moved into one of your selected inboxes. Use this to react to routing decisions—like notifying the right team, kicking off a new checklist, or updating what happens next based on where the chat landed.
​

​
A full UI + UX update

Inbox
We listened closely to what customers told us about the experience—what felt confusing, what took too many steps, and what would make everyday work smoother. That feedback guided a full UI + UX refresh, designed around how you actually use Heyy day to day.We rebuilt the core experience to feel clearer, more consistent, and easier to navigate. Screens now work together more naturally, so you spend less time finding things and more time getting results. We also paid extra attention to the small moments that add up: cleaner layouts, friendlier guidance, and interactions that feel natural instead of frustrating.