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PRODUCT UPDATES

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March 2026

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March 18, 2026

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Partner invite

Partner invite
You can invite Partner users to work with your workspace in a dedicated way—without using up a seat from your main plan. That makes it simpler to collaborate with agencies, contractors, or other teammates who need access but shouldn’t count against your core team allocation.If you’re unsure how Partner access fits your organization, your Heyy admin can review roles and invitations in workspace settings.
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March 17, 2026

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Webhooks v2.0

Webhooks v2.0
Webhooks v2.0 lines up with our API versioning and a clearer webhook payload model, so your integrations receive consistent, structured events as Heyy evolves.If you connect Heyy to your own systems or data warehouse, this makes it easier to build reliable automations—treat unknown fields as optional, route on event, and upgrade on your timeline. For setup in the app, see Webhooks.
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March 16, 2026

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New automation triggers

Automations can now start from more of what happens in your account—beyond chats alone. New triggers help you react when contacts are created or updated, when a label is added, or when a label is removed, so workflows stay in sync with your CRM-style data and team organization.Together, these options reduce manual work: sync attributes, kick off follow-ups when a label changes, or keep downstream tools updated automatically. Browse all triggers in Triggers.
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March 12, 2026

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AI Employees can wait for multiple messages before replying

AI Employees can now collect more than one customer message before sending a reply—helpful when people send several short lines in a row or when you want the model to see the full thought before responding.That leads to more natural conversations and fewer premature answers, especially in fast-moving chats. Configure this behavior where you set up your AI Employee in AI Employees.
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March 08, 2026

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AI Employees can now read all media attachments

AI Employees can use what’s inside media attachments—not just the text around them—so replies can reflect images, documents, and other files customers share.Whether someone sends a screenshot, a photo, or a PDF, your AI Employee has more context to help accurately. This pairs with how you already train employees in AI Employees.
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March 03, 2026

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New Automation editor UI

New Automation editor UI
The automation editor has a fresh interface that’s easier to scan and build with: clearer layout, smoother editing, and a more predictable flow from trigger to actions.If you live in automations every day, you should spend less time navigating the canvas and more time shipping the logic your customers need. Open any automation to try the new experience; behavior stays familiar, with a cleaner workspace.
PRODUCT UPDATES

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February 2026

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February 28, 2026

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Automation versions

Automation versions
Automations now keep a version history, so you can see how a workflow changed over time and work with more confidence when you edit live flows.That makes it easier to iterate safely: understand what changed, roll back if something doesn’t behave as expected, and keep your team aligned on which version is running in production.
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February 22, 2026

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Clearer WhatsApp template errors and guidance

Heyy now won’t let you submit a WhatsApp template until every validation issue is fixed. You see what’s wrong up front and resolve it in the editor—instead of sending something to Meta and waiting, only to get a frustrating rejection.That saves your team real time and cuts down on those slow, annoying review cycles. You still get clear guidance as you build (structure, buttons, and what usually passes). For more on templates in Heyy, see WhatsApp templates.
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February 21, 2026

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AI knowledge base automatic retraining

We removed the need to manually retrain your AI Employees. The knowledge base now updates on its own every few minutes, so your sources stay in sync without an extra button to remember.That’s a smoother experience for your team and a more reliable one for customers: answers reflect what you’ve added or changed recently, not the last time someone kicked off a training job. Add and edit knowledge as usual on AI Employees—Heyy keeps the rest up to date in the background.
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February 16, 2026

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New AI knowledge source types: Q&A and documents

You can now train AI Employees using structured Q&A and uploaded documents, alongside the website links and free text you already use. That’s ideal for FAQs, policies, and files that don’t live on a public page.Together, these sources help the AI pull answers from the material your team trusts most—whether it’s a short Q&A pair or a full PDF. Learn more about building knowledge in AI Employees.
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February 06, 2026

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Export campaign results

You can export campaign execution data for reporting, sharing with your team, or analyzing results in your own tools.Whether you’re reviewing delivery, engagement, or follow-ups, exporting makes it easier to work with campaign outcomes outside Heyy—without copying numbers by hand.
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February 04, 2026

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Contacts bulk actions

On the Contacts page, you can now select multiple contacts at once and apply actions to the whole group—so repetitive updates take a few clicks instead of one-by-one edits.It’s built for everyday cleanup and segmentation: keep your list accurate faster when you need the same change across many people.
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February 02, 2026

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Inbox bulk actions

In Inbox, select several chats and use the bulk action bar to triage at scale—open, close, snooze, assign, move between team inboxes, and more.It’s the same workflow you already use for one chat, now built for busy queues: clear backlog faster and keep routing consistent across your team.
PRODUCT UPDATES

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January 2026

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January 30, 2026

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Campaign bulk actions

From the campaign execution page, you can now take bulk actions on your results—update contact attributes for many people at once, right where you’re already reviewing who was reached and who wasn’t.You can also spin up a new campaign in just a few clicks from the same screen. That’s especially handy when you want a follow-up for everyone who had a failed message: fix the issue, then quickly target that group with a fresh send without rebuilding your audience from scratch.
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January 23, 2026

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SMS is here (via Twilio)

SMS is here
We heard you—and we’ve added the long-awaited SMS channel so you can reach customers by text alongside WhatsApp, Instagram, and the rest of your Heyy workspace. Connect it through Twilio and start handling SMS conversations in the same Inbox you already use every day.Whether you use SMS for reminders, follow-ups, or two-way support, your team gets one place to reply, assign, and track chats without jumping between tools.
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January 18, 2026

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Live chat now supports media

Live chat: sending and receiving media in the Inbox
Live chat conversations in Heyy can now include more than text. Your team and your website visitors can send and receive images and files right inside the same Inbox thread—so screenshots, documents, and other attachments work the way people expect in a modern chat.That means faster troubleshooting, clearer context, and fewer “can you email that?” moments. Everything stays in one conversation history, making follow-ups and handoffs easier for your team.
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January 12, 2026

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New guided onboarding in Inbox

Inbox
Starting from scratch is now much easier. When your workspace is new, Inbox now shows a clear onboarding checklist that guides you through the most important setup steps in the right order.This helps your team get value faster without guessing what to do next. Instead of hunting through settings, you can follow each step directly from Inbox and move from setup to first conversations with more confidence.
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January 09, 2026

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Duplicate WhatsApp templates in one click

You can now duplicate existing WhatsApp templates to create new versions faster. This makes it easier to reuse proven message structures, adjust wording for new campaigns, and launch updates without rebuilding templates from scratch.
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January 07, 2026

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Drag and drop files in Inbox chat

You can now drag and drop files directly into an Inbox conversation to upload and send them faster. Images, videos, and documents are all supported, making it easier to share what you need without extra clicks.
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January 05, 2026

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New triggers released

New automations are easier to set up the way you work. We listened to customer feedback and split the older “New & reopened chat” trigger into two clearer options—one for first-time conversations and one for returning customers. We also added a dedicated “Chat moved” trigger for when routing changes.
  • New incoming chat: starts when someone messages you for the first time and a brand-new conversation is created. Use this for true onboarding moments like first greetings, collecting basic details, or starting the right welcome flow without mixing in returning customers.
  • Reopened chat: starts when a previously closed conversation gets a new message. Use this for “welcome back” moments, re-assigning or routing returning chats, or triggering a different flow so you don’t repeat the same first-time welcome every time.
  • Chat moved: starts when a chat is moved into one of your selected inboxes. Use this to react to routing decisions—like notifying the right team, kicking off a new checklist, or updating what happens next based on where the chat landed.
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January 02, 2026

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A full UI + UX update

Inbox
We listened closely to what customers told us about the experience—what felt confusing, what took too many steps, and what would make everyday work smoother. That feedback guided a full UI + UX refresh, designed around how you actually use Heyy day to day.We rebuilt the core experience to feel clearer, more consistent, and easier to navigate. Screens now work together more naturally, so you spend less time finding things and more time getting results. We also paid extra attention to the small moments that add up: cleaner layouts, friendlier guidance, and interactions that feel natural instead of frustrating.