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Automations connect when something happens (triggers) to what Heyy does next (actions). Runs are tied to the contact, even when a chat message started the flow.

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Sections

  • Triggers — Chat, contact, webhook, and manual starts
  • Actions — Messages, logic, AI, chats, contacts, campaigns, apps, notifications
  • Journeys — Scheduled multi-step paths per contact
  • Activity log — Review and debug runs
  • Use cases — Recipes (coming soon)
Open Automations in the app to create and edit flows.