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Links is one of four source types on the Content tab (along with Documents, Text, and Q&A). Use it to crawl a single page or an entire site so the employee can answer from your actual content instead of guessing.
Do not crawl store-based sites such as Shopify or WooCommerce for product data. See Don’t crawl store data below.
  1. Open the Content tab and click Add Content in the top-right corner.
  2. Choose Add Link from the dropdown.
  3. Enter a URL, then choose a crawl option:
  4. Save. The page is queued for the next training cycle; see Keep knowledge accurate for how training works.
Add Link popup showing Website Crawl vs Single Link
Choosing between the two is a question of scope. Setting up an employee for the first time and want broad understanding of the business? Website Crawl is the faster route to comprehensive coverage. Adding one narrow, specific update — a new terms-of-service page, for instance? Single Link avoids re-processing content that has not changed. Links are internal to the employee — they are never sent to a contact. Reference a link directly in a guideline with @Content when the employee should prefer a specific source over others.

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Don’t crawl store data (Shopify, WooCommerce)

A crawled page is frozen the moment it is indexed. Your store is not — prices change, items sell out, variants get added, and none of that reaches the employee until the next crawl, if one even runs again. The employee has no way to tell a crawled page is outdated: it will confirm a price or state something is in stock with full confidence, using data that is already wrong. That is worse than not knowing the answer.
If you are not sure whether something belongs as a crawled link or an action, ask: does this change without someone rewriting the page? If yes, it needs an action, not a crawl.
For example, to answer “is the medium blue hoodie in stock?” reliably, build a Custom API Call named something like Check Product Stock, with a product_name or sku input parameter, pointed at your store’s live product API — see Call an external API.