Add plain text knowledge - Heyy Help Center

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Text is one of four source types on the Content tab — a plain text editor for writing knowledge directly, with no file to prepare or upload first. Use it for content you are drafting fresh, or content that does not live anywhere else worth linking or uploading.

Add a text source

Open the Content tab and click Add Content in the top-right corner.
Choose Add Text from the dropdown.
Give the entry a name, then type or paste the content — a policy, an internal note, a short script.
Save. The entry is queued for the next training cycle; see Keep knowledge accurate.

This is the most manual of the four source types, and it is useful precisely when the information you want the employee to know does not already exist as a document or webpage.

Add Text dialog with a name field and rich text editor for the knowledge base entry

When to use Text instead of Links or Documents

Use Text for	Use another source instead
Content that only exists as an internal note, not a public page or file	Public content that already lives on your site → Links
A quick policy draft you are iterating on	A finished file you already have → Documents
A single fact worth a precise, exact-match answer	A question customers phrase many different ways → Q&A

Keep each entry short and focused on one topic. Shorter, well-scoped snippets retrieve more reliably than one long block covering several unrelated topics — the same principle as writing guidelines: one entry, one job.