Other is the fourth guideline category on the Identity & guidelines tab. Use it for custom rules that do not fit Identity & style, Conversation flow & objectives, or Boundaries.
Typical uses: temporary campaigns, regional policies, partner-specific workflows, and organizational one-offs. There are no default Suggestions templates for this category — write prompts from scratch.
It is tempting to treat Other as a minor afterthought, but it often ends up housing some of the most business-critical instructions a company configures. Because the other three categories are each scoped fairly narrowly, plenty of legitimate operational instructions do not have a natural home in any of them — internal escalation preferences that do not quite qualify as a hard boundary, business-specific formatting conventions, or company context that shapes tone without being a stylistic instruction in the traditional sense. Because this category is freehand, with no fixed template library, nothing genuinely important to your business gets left unconfigured just because it did not fit neatly into one of the other three boxes.
Prefer a specific category when one exists. Reserve Other for true exceptions, and set status to inactive when a campaign ends instead of deleting the guideline.
When to use Other
Open the Other accordion in AI Employees when a rule is temporary, partner-specific, or does not map cleanly to the other three categories.
Example guidelines
Write each as a separate guideline with a clear title. These are common patterns teams use in Other — adapt the prompts to your brand.
Seasonal promotion
Through December 31, mention code SAVE20 for 20% off annual plans when the contact asks about pricing.
Regional disclaimer
For contacts in the EU, include a one-line note that they can request data deletion at your privacy contact email.
Partner routing
If the contact mentions Partner XYZ, ask for their partner referral code before continuing.
Common mistakes
