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Bulk actions apply the same change to every selected conversation in the conversation list at once — the fastest way to clear a backlog rather than working through it one quick action at a time.

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Apply a bulk action

  1. Select the checkbox on each conversation you want to act on, or select all matching the current filter.
  2. Choose an action from the bulk action bar that appears.
Bulk action bar with multiple conversations selected
Combine an advanced filter with select all to bulk-close or bulk-reassign an entire backlog that matches a specific condition — for example, closing every conversation labeled “Resolved — awaiting confirmation” older than a week.
Bulk Unsubscribe updates the contact record, not just the conversation — it affects future campaigns and journeys for that contact, not only this chat. Confirm your selection before applying it at scale.