Saved inbox views - Heyy Help Center

Inbox views (saved chat views) are permanent, reusable filters for your conversation list — for example open chats, a label, or a team assignment. Where Team Inboxes force every conversation into exactly one bucket, Views let you slice the same underlying data any way you want, on demand, the way a saved spreadsheet filter would.

Create or edit an inbox view

Open Inbox and find Views in the sidebar.
Click + to create a new one, or select an existing view to edit it.
Choose an icon so it’s easy to spot at a glance in a busy sidebar.
Give it a name.
Define a filter — see Advanced filters for the full set of conditions available.

View creation popup with icon, name, and filter builder

Saved inbox views use the chat view type in Heyy. Your plan may limit how many saved inbox views you can create.

What you can filter on

Views use the same filtering engine as advanced filters — first name, last name, subscription status, phone number status, email domain patterns, labels, custom attributes, and more.

Example views

View	Filter
WhatsApp Only	Channel is WhatsApp — useful once WhatsApp volume is high enough to want a dedicated lens separate from other channels.
Business Contacts Only	Email does not contain `gmail.com` or `yahoo.com` — surfaces contacts using a company domain, useful for B2B teams prioritizing likely decision-makers.
Unsubscribed Contacts	Subscription status is unsubscribed — useful for compliance checks and campaign planning.
Missing Phone Number	Phone number is empty — feeds a data-enrichment task.

Once saved, a view is available at any time from the sidebar — you never need to reconstruct the filter logic to get back to that slice of your conversations.

Heyy also has contact views for the Contacts mini-CRM, a separate list of saved filters scoped to contacts rather than chats. See Saved contact views.