Quick replies are pre-built, reusable messages you can drop into any conversation in one click — built for the explanation, promotion, or set of instructions your team ends up typing (or copy-pasting from scattered notes) dozens of times a week.
Send a quick reply
- In the composer, click the Quick Replies icon.
- Search for the reply by its internal name.
- Click it — the text and any attached media send immediately.
Create a quick reply
If you haven’t created one yet, clicking Quick Replies shows a Create quick reply option that opens Settings.
- Give it a name — an internal label to find it later, not something the contact sees (for example, “Webinar Info”).
- Optionally attach an image, video, or document.
- Write the body text.
- Click Create.
Example: if your business regularly runs webinars, you might repeatedly send the same explainer video, a PDF agenda, and a paragraph explaining how to join. Instead of re-attaching all three every time, build one quick reply named “Webinar Info” that bundles all three together — from then on, searching “Webinar Info” and clicking it sends the whole bundle in one action.
Quick replies are one of the highest-leverage tools in the composer for any team fielding repetitive questions at volume. If you notice yourself typing the same answer a third time, that’s the signal to turn it into a quick reply instead.
