Quick actions - Heyy Help Center

Quick actions are one-click actions available directly on a conversation row in the conversation list, without opening the full thread. They cover the same handful of everyday operations you’d otherwise reach through chat actions inside the conversation itself.

Use a quick action

Hover over any conversation row to reveal its available actions.

Hovering a conversation row reveals quick action icons

Quick action	What it does
Mark read / unread	Toggles read status without opening the conversation.
Assign	Hand the conversation to a teammate directly from the list.
Close	Resolve the conversation — see Chat lifecycle.
Snooze	Set it aside to resurface later.

Quick actions vs. bulk actions

	Quick actions	Bulk actions
Scope	One conversation at a time	Multiple selected conversations at once
Where	Hover on a single row	Select checkboxes, then use the action bar
Best for	A one-off change while scanning the list	Clearing a backlog or applying the same change broadly

See Bulk actions when you need to act on more than one conversation at a time.