Skip to main content

​
Chat closed

Chat closed trigger
Runs as soon as a conversation is closed by an agent or by the system. Use this for post-conversation steps such as sending a satisfaction survey, logging outcomes, or triggering follow-up campaigns after a defined delay.

​
Fields

  • Channel (required): Select the channel where this trigger will run.
  • When to trigger (optional): Add a condition group to narrow the audience based on specific conditions.

​
Use cases

  • Post-conversation survey: Send a satisfaction or NPS survey (e.g. via email or another channel) as soon as the chat is closed.
  • Delayed follow-up campaign: Start a delay, then add the contact to a campaign or send a follow-up message after the conversation has ended.
  • Logging and reporting: Trigger an API call or internal notification when a chat is closed to update your CRM or analytics.