Before an employee touches real customer traffic, run at least one conversation in the Playground — a live chat panel attached to every AI Employee card. Nothing sent here reaches a real channel.
Select a test contact before sending a message. Without one, the employee has no contact data to read, share, or update, so any guideline that depends on it will not behave the way it does live.
Start a test conversation
- Open an employee in AI Employees.
- Open the Playground panel from the toolbar on the right (it opens full-screen on smaller windows).
- Select a test contact from the dropdown.
- Send a message as if you were that contact.
The Playground uses whatever settings are currently saved across every tab, and the conversation persists as you switch between tabs — so you can adjust a guideline and continue the same thread without losing context.
What to check
Review the reply against three things:
Use Reset chat to clear the thread and start clean when testing a specific scenario from scratch.
What’s next
Run through the edge cases you are most worried about — a boundary you told it never to cross, a question outside its knowledge base — before moving on to connect to real customer traffic. For the full testing reference, including how test contact data is used and what to verify before going live, see Test in the Playground. 
