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Webhook received

Webhook received trigger
Runs when Heyy receives a webhook event from one of your webhook endpoints. Use this to start automations from external systems (e.g. Stripe, Shopify, internal tools), map payload data into attributes/variables, and optionally identify which contact the webhook belongs to.

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Fields

  • Webhook endpoint (required): Choose the webhook endpoint that should trigger this automation.
  • Search contact by (optional): Configure how Heyy should find the contact in the webhook payload (e.g. by contact ID, email, or phone number).
  • Data mapping (optional): Map values from the webhook JSON payload into contact attributes or automation variables.

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Use cases

  • External events → messaging: When a payment succeeds or an order ships, start an automation that sends an update to the customer.
  • Sync enrichment data: When your backend posts enrichment results, map fields into contact attributes and branch based on them.
  • Unified automation entry point: Trigger the same automation from multiple systems by posting to the endpoint and mapping fields into variables.