Skip to main content

​
Manual trigger

Manual trigger
Runs only when started by you or by another automation—from the Inbox, a campaign, an API call, or a Start other automation action. Use this for flows that should not start from customer activity, such as scheduled follow-ups, bulk actions, or sub-flows called by other automations.

​
Fields

  • Channel (required): Select the channel where this trigger will run.

​
Use cases

  • Reusable sub-flows: Build one automation (e.g. send survey, add to campaign) and start it from multiple places—other automations, campaigns, or the Inbox—using the Start other automation action and variable mapping.
  • API- or campaign-driven flows: Start the automation via API or when a contact enters a campaign, so the flow runs only when you or an external system decides, not on every new message.
  • Scheduled or bulk actions: Use manual trigger for flows that run on a schedule, from a bulk action, or when an agent clicks “Run automation” in the Inbox.