What is a journey? - Heyy Help Center

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Journeys are timed paths for clients, leads, and customers on the contact record. You schedule steps with waits between them; each step runs an automation so the sequence advances on its own.

How journeys differ from one-off automations

	Automation	Journey
Start	A trigger fires once	Contacts enter a journey and move through steps over time
Timing	Immediate actions (plus Delay inside a flow)	Built-in scheduling between steps
Anchor	Event-driven	Often tied to subscription (day zero = when they join) or fixed calendar dates

Use journeys for onboarding drips, launch countdowns, post-trial nurture, and other multi-day sequences.

Build a journey
Contact subscription
Triggers — individual automations that steps can run

​How journeys differ from one-off automations

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How journeys differ from one-off automations

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