Typical setup
- Define the journey — Name it and choose how timing works:
- From subscription — Day zero is when the contact joins (subscribe date).
- Fixed calendar dates — Steps run on specific dates (launches, events).
- Add steps — Each step waits until its scheduled time, then starts an automation you select (build those automations under Actions first).
- Enroll contacts — Contacts enter via subscription, triggers, campaigns, or Contacts actions such as subscribe flows.
Tips
- Keep each step’s automation focused (one job per automation).
- Use Manual trigger automations when a step should only run from the journey or API—not on every message.
- Review enrollments and progress in the journey UI; use Activity log to debug automation runs from steps.