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The AI Employees feature lets you create digital teammates with specialized skills and personalities — each designed to handle specific roles in your business. When you open the AI Hub and navigate to AI Employees, you’ll find everything you need to hire, train, and manage your AI team.

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Layout Overview

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Left Panel

This shows the list of all your created AI Employees. You’ll also find a “Hire AI Employee” button here. Click it to create a new AI Employee.

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Main Panel Tabs

The main workspace includes four tabs:
  • Playground
  • Knowledge
  • Actions
  • Performance

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Hiring a New AI Employee

To hire a new AI Employee:
  1. Click the Hire AI Employee button on the left panel.
  2. Enter the following details:
    • Name – Any friendly identifier such as Sandra or Alex.
    • Role – Choose from several available roles:
  • Customer Support Agent
  • Sales Agent
  • Technical Support
  • Life Coach
  • Personal Trainer
  • Travel Agent
  • Recruiter
  • Financial Advisor
  • Nutritionist
  • Real Estate Agent
  1. Click Create.
Your new AI Employee will appear instantly in the left-hand list, ready to be customized, trained, and activated.

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Playground

The Playground is the control center for managing and customizing your AI Employee. Think of it as the editor where you define who your AI Employee is and how it behaves. Here, you can:
  • Edit basic details – Change the Employee’s name and role at any time.
  • Choose an AI model – Select which AI model will power the Employee’s intelligence.
  • Define the persona – Decide how your AI Employee communicates. Options include professional, friendly, witty, formal, cautious, or solution-oriented.
  • Set the goal and core principles – Specify the mission and guiding principles that shape decision-making.
  • Add constraints – Define what it should not do (e.g., giving personal opinions or speculative answers).
  • Adjust style preferences – Control emoji use, tone consistency, or level of formality.
Every change in the Playground directly affects how your AI Employee performs and interacts with users.

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Training Your AI Employee

Training your AI Employee is all about feeding it the right knowledge so it can give accurate, helpful responses.

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Uploading Knowledge

You can upload:
  • Files – Documents, PDFs, text files
  • Plain text – Custom information or FAQs
  • Links or websites – Sources the Employee can crawl for data
Always upload verified and clean data to ensure accurate responses.

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Training Your AI Employee

Training your AI Employee is about feeding it the right knowledge so it can give accurate, helpful responses.

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Steps to Train

  1. Navigate to your AI Employee page and click on the Knowledge tab.
  2. Click Add Source in the top-right corner of the Knowledge tab page.
  3. Choose the type of source you want to add:
    • Add Text File – Upload a text file containing the data you want your AI Employee to learn from.
    • Add Link – Provide a website URL. You can choose whether to crawl just that page or the entire site for training data.
  4. Once the source is added, the AI Employee automatically incorporates the data into its knowledge base.
Use verified and well-structured data to ensure your AI Employee gives accurate and useful responses.
That’s it! After adding sources, your AI Employee is trained and ready to answer questions based on the information you provided.

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Actions

Coming soon!
The Actions tab will let you configure integrations and define what your AI Employee can do beyond conversation. Example actions:
  • Checking order status
  • Scheduling meetings
  • Sending emails
  • Connecting to third-party apps via API
This feature is currently in progress and will be available soon.

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Performance

Coming soon!
The Performance tab will help you measure your AI Employee’s effectiveness and accuracy. You’ll be able to track:
  • Response accuracy
  • Engagement levels
  • Conversation quality and trends
This feature is under development and will be released soon.