Getting Started
How do I create my first AI employee?
How do I create my first AI employee?
If you followed our “Tailored onboarding” then you already have an AI Employee, also you can always add one by navigating to the AI Employee page and clicking the “Hire AI Employee” button.
What do I need before connecting a channel?
What do I need before connecting a channel?
Each channel has different requirements to set up, see the requirements section under each channel:
- WhatsApp: See requirements
- Instagram: See requirements
- Facebook: See requirements
- Live Chat: no requirement for this channel.
How long does setup take?
How long does setup take?
Our onboarding takes less than 5 minutes and sets you up with a Live Chat channel, automation and your AI Employee
Features & Capabilities
What can an AI employee do?
What can an AI employee do?
An AI employee can reply to customer conversations using the persona and instructions you set (Goals and personality) and the content you add (Knowledge base). You use it inside Automations as an AI Employee action so it can handle incoming chats, answer FAQs, qualify leads, and route conversations.Beyond replying, an AI employee can run actions such as reading or updating contact data, triggering a workflow (e.g. assign chat, send notification), or calling a custom API (e.g. check order status). You configure these in the Tools and integrations tab. Once the employee is Set live, it can run in your automations across all our channels.
Which channels does Heyy support?
Which channels does Heyy support?
Heyy supports currently WhatsApp (Cloud & Coexistence), Instagram, Facebook Messenger and Live Chat,
Pricing & Credits
What happens if I run out of credits?
What happens if I run out of credits?
When credits are exhausted, your AI Employee will stop responding and also your automations will stop triggering.
You can monitor usage in your dashboard under Settings → Usage → Credits.
Enable Auto Recharge to ensure your AI Employees and automations never stop due to insufficient credits.
What are credits used for?
What are credits used for?
Credits are used by AI Employee and automations, see pricing.
How do I upgrade my plan?
How do I upgrade my plan?
Navigate to Settings → Billing and then click Upgrade plan then select the desired plan and click “Upgrade plan”, it will then take you to stripe checkout for secure payment.
What is the use of wallet?
What is the use of wallet?
The wallet is used by paid channels like WhatsApp (For Utility/Marketing templates) see WhatsApp pricing
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