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Connection fails, or the Page doesn’t appear in the picker. Check these two things first:
  1. You’re not an admin on the Page. Editor or moderator access is not enough — the person clicking Connect needs full admin access to the Facebook Page.
  2. The Page isn’t in your Meta Business Portfolio. Add or verify it in Business settings before trying to connect again.

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Connected, but messages aren’t coming through

  • Confirm the authorization step fully completed — if the Meta flow was closed early or a permission was declined partway through, the connection can look successful in Heyy without actually being able to send or receive messages. Disconnect and reconnect if in doubt.
  • Confirm you’re viewing All rather than a filtered Inbox view — new Messenger conversations start Unassigned unless an automation routes them.

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Wrong Page connected

If you manage multiple Pages and connected the wrong one, disconnect the channel and reconnect, carefully selecting the correct Page in Meta’s picker this time — see Getting started. There is no way to switch which Page a channel points to without reconnecting.

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Display name is wrong

Display name is read-only in Heyy and pulled from the Facebook Page itself. Update your Page name directly on Facebook, or via Edit profile on Facebook from the channel’s Profile tab. For problems with an active conversation rather than the connection itself, see Message errors.