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When an automation does not behave as expected, use the Activity log to inspect individual runs tied to a contact.

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Inspect a run

  1. Open Activity log.
  2. Filter by automation, contact, date, or status if your workspace supports it.
  3. Open a run to see the trigger that started it and each action step (success, skipped, or failed).

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Common issues

  • Trigger did not fire — Check channel, inbox, label, or webhook configuration on the trigger page.
  • Action failed — WhatsApp template errors, API timeouts, or missing attributes; see channel message errors or Call external API.
  • Wrong branch — Review Condition and AI Intention steps in the run detail.
After fixing the automation, test with Manual trigger or the Playground for AI Employees where relevant.