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Welcome to the Heyy Quick Start Guide 👋 This guide will help you get up and running with Heyy quickly. Use this page to learn the basics and to set up agent-driven workflows that move your business forward.

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What is Heyy?

Heyy is an AI-powered customer messaging platform for building agents that automate conversations. You create agents that act like digital employees, each assigned to achieve a clear business goal. Examples:
  • Support agent — Troubleshoots common problems, resolves issues, and reduces ticket volume so your support team can focus on complex cases.
  • Sales agent — Qualifies leads, shares relevant product details, and routes high-intent prospects to sales, shortening the conversion path.
  • Onboarding agent — Walks new users through setup steps and tutorials, increasing activation and reducing churn.
  • Internal agent — Gathers customer data, routes requests to the correct team, or integrates with tools to speed internal workflows.
  • Retention agent — Sends renewal reminders, follows up after purchases, or recovers abandoned carts to protect recurring revenue.
Heyy lets you manage a team of these agents so your messaging strategy mirrors how a real business operates: specialized roles, clear responsibilities, measurable outcomes.

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Key Features

Here are the essential capabilities of Heyy (short and practical):
  • Build AI Agents
    Create agents for support, sales, onboarding, retention, or internal ops. Each agent is configured for a specific purpose so responses are relevant and goal-driven.
    Outcome link: faster resolutions and higher lead qualification rates.
  • Automate Customer Messaging
    Configure agents to handle routine inquiries, push updates, and provide instant replies 24/7. This reduces manual handling and keeps response times low.
    Outcome link: improved customer experience and consistent coverage across time zones.
  • Personalize Interactions
    Assign each agent a name, tone, and workflow tailored to its role (e.g., troubleshooting scripts for support; qualification flows for sales). Personalization keeps interactions on-brand while making them feel relevant.
    Outcome link: higher engagement and stronger customer trust.
  • Streamline Workflows
    Automate high-volume tasks like FAQs, order-status checks, data collection, and lead qualification. Agents can pass complex cases to humans when needed.
    Outcome link: increased team efficiency and fewer repetitive tasks.
This quick guide is designed to get you started fast. Use the following sections to create your first agent, set its workflow, and deploy where your customers are.