> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Inboxes

> Create shared inboxes to organize conversations by team or department.

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/5Pui2IpXex8QDwOQ/assets/settings-team-inboxes.png?fit=max&auto=format&n=5Pui2IpXex8QDwOQ&q=85&s=2ebb490780daa0a7f23d7d9a36aaa6a8" alt="Team Inboxes Settings" width="1920" height="934" data-path="assets/settings-team-inboxes.png" />
</Frame>

<Note>
  Go to [**Settings > Team Inboxes**](https://app.heyy.io/settings/team-inboxes) to manage your team inboxes.
</Note>

## Inbox Overview

Each team inbox shows:

* **Name** - Inbox identifier (e.g., "Sales", "Support")
* **Members** - Number of team members assigned

## Creating Team Inboxes

<Steps>
  <Step title="Click Create Inbox">
    Click **+ Create inbox** button
  </Step>

  <Step title="Name Your Inbox">
    Enter a descriptive name for the team inbox
  </Step>

  <Step title="Add Members">
    Select team members who should have access
  </Step>

  <Step title="Save">
    Save the inbox configuration
  </Step>
</Steps>

## Use Cases

<CardGroup cols={2}>
  <Card title="Sales Inbox" icon="dollar-sign">
    Route sales inquiries to your sales team
  </Card>

  <Card title="Support Inbox" icon="headphones">
    Handle customer support tickets
  </Card>

  <Card title="VIP Inbox" icon="star">
    Prioritize high-value customer communications
  </Card>

  <Card title="Escalations" icon="alert-triangle">
    Manage escalated issues requiring attention
  </Card>
</CardGroup>