> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp templates

> Create and manage Meta-approved WhatsApp message templates for inbox and campaigns.

WhatsApp **message templates** are pre-approved messages you send outside the 24-hour customer service window, or when Meta requires a template (for example re-engaging an expired conversation).

## Manage templates

Open [**Settings → WhatsApp Templates**](https://app.heyy.io/settings/whatsapp-templates) to create, edit, and sync templates with Meta.

Templates are used in:

* [**Inbox**](/help/inbox/send-a-message) — when you must send a template to reopen or continue a conversation
* [**Campaigns**](/help/campaigns-and-outreach/build/campaigns-tour) — broadcast outreach
* [**Automations**](/help/automations/whatsapp-actions) — automated template sends

Connect a [**WhatsApp channel**](/help/messaging-channels/whatsapp/getting-started) before templates can be sent on that number.

<Tip>
  Free "test" numbers created with **Use a display name only** during setup cannot send templates at all — see [Common issues](/help/messaging-channels/whatsapp/common-issues#test-number-cant-send-templates). Use a real, verified number for anything beyond initial testing.
</Tip>

If a submitted template comes back rejected, see [Common issues → Template was rejected by Meta](/help/messaging-channels/whatsapp/common-issues#template-was-rejected-by-meta) for the most frequent causes.