> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Common issues

> Fix a Facebook Messenger connection that fails or won't finish.

<Warning>
  **Connection fails, or the Page doesn't appear in the picker.** Check these two things first:

  1. **You're not an admin on the Page.** Editor or moderator access is not enough — the person clicking **Connect** needs full admin access to the Facebook Page.
  2. **The Page isn't in your Meta Business Portfolio.** Add or verify it in Business settings before trying to connect again.
</Warning>

## Connected, but messages aren't coming through

* Confirm the authorization step fully completed — if the Meta flow was closed early or a permission was declined partway through, the connection can look successful in Heyy without actually being able to send or receive messages. Disconnect and reconnect if in doubt.
* Confirm you're viewing **All** rather than a filtered [Inbox](/help/inbox/inbox-tour) view — new Messenger conversations start **Unassigned** unless an automation routes them.

## Wrong Page connected

If you manage multiple Pages and connected the wrong one, disconnect the channel and reconnect, carefully selecting the correct Page in Meta's picker this time — see [Getting started](/help/messaging-channels/facebook-messenger/getting-started#connect-the-channel). There is no way to switch which Page a channel points to without reconnecting.

## Display name is wrong

**Display name** is read-only in Heyy and pulled from the Facebook Page itself. Update your Page name directly on Facebook, or via **Edit profile on Facebook** from the channel's Profile tab.

For problems with an active conversation rather than the connection itself, see [Message errors](/help/messaging-channels/facebook-messenger/message-errors).