> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging channels

> Connect a channel so your team or an AI Employee can receive real conversations.

## Connect a channel

Go to **Settings → Channels**, click **Add Channel**, and pick one of the following. You can connect more than one, and one employee can work across all of them.

| Channel                | Best for                                                                                                   |
| ---------------------- | ---------------------------------------------------------------------------------------------------------- |
| **Live Chat**          | A widget embedded on your own website — support, FAQs, or lead capture without sending visitors elsewhere. |
| **WhatsApp**           | Connecting your business number where a large share of customers already message you.                      |
| **Instagram**          | Replying to DMs and comments without leaving Heyy.                                                         |
| **Facebook Messenger** | The same idea, for your Facebook Page's Messenger conversations.                                           |
| **SMS**                | For your SMS conversations.                                                                                |

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/1coCVJUJuVs6SA9x/assets/ai-employees-add-channel.png?fit=max&auto=format&n=1coCVJUJuVs6SA9x&q=85&s=04df41e3a162829477437f64e597630a" alt="Add Channel dialog listing Live Chat, WhatsApp, Facebook Messenger, Instagram, and SMS" width="1392" height="826" data-path="assets/ai-employees-add-channel.png" />
</Frame>

Each channel has its own short setup: [WhatsApp](/help/messaging-channels/whatsapp/getting-started), [Instagram](/help/messaging-channels/instagram/getting-started), [Facebook Messenger](/help/messaging-channels/facebook-messenger/getting-started), [Live Chat](/help/messaging-channels/live-chat/getting-started), or [SMS](/help/messaging-channels/sms/getting-started). If you already have a channel connected, you're ready to [build an automation](/help/ai-employees/getting-started/connect-to-real-customer-traffic).