> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace roles

> What Member, Manager, and Admin can each do in Heyy.

Every teammate you [invite](/help/managing-your-workspace/workspace-members/how-to-invite-teammates) gets one of three roles. Each role builds on the one below it — a Manager has everything a Member has, and an Admin has everything a Manager has, plus more.

## Member

Members have the permissions they need to work with contacts and handle conversations assigned to them. They can:

* View and manage contacts
* Access their assigned chats in the Unified Inbox

This is a good option for teammates who primarily need to respond to and manage the conversations assigned to them.

## Manager

Managers have everything a Member has, plus more tools for managing conversations and the workspace. They can:

* Access all chats in the Unified Inbox
* Export contacts
* Create and manage campaigns
* Create and manage automations
* Create and update WhatsApp templates
* Create and update Quick Replies
* Create and update Labels and Attributes
* Create and manage Team Inboxes
* Create and manage Views

Choose Manager for someone who needs to oversee conversations or manage Heyy's communication tools.

## Admin

Admins have the highest level of access. They have all Manager permissions, plus control over workspace settings and administration, including:

* AI Employees
* General workspace settings
* Working hours
* Team management
* Channels
* Deleting resources
* API keys
* Webhooks
* Billing
* Usage

Choose Admin for people who need to manage the workspace itself, not just conversations and communication tools.

<Tip>
  Quick rule: if someone only needs to handle their own conversations, choose **Member**. If they need to manage conversations and communication tools across the workspace, choose **Manager**. If they need to manage the workspace, settings, team, integrations, or billing, choose **Admin**.
</Tip>

See [How to invite teammates](/help/managing-your-workspace/workspace-members/how-to-invite-teammates) to add someone at the right role, or [How to invite partners](/help/managing-your-workspace/workspace-members/how-to-invite-partners) for external collaborators who need more limited access.