> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Team & user inboxes
> Organize conversations by department, and manage who has workspace access.
**Team inboxes** organize conversations by department or function rather than by individual person, and **Users** is the directory of everyone with access to your workspace. Both live in the [Inbox sidebar](/help/inbox/inbox-tour#the-sidebar).
## Team inboxes
Think of a team inbox as a departmental mailroom slot: rather than every conversation landing in one undifferentiated pile, it gets sorted into labeled slots — Sales, Support, Technical, Billing, or however your business is actually structured. A member of the Technical team only sees conversations assigned to the Technical inbox when they filter by it; a member of Sales only sees Sales conversations, and so on.
### Create a team inbox
1. Click the **+** button beside **Team Inboxes** in the sidebar (or go to **Settings → Team Inboxes**).
2. Select an **icon** to represent the inbox.
3. Give it a **name** — for example *"Technical Support"* or *"Billing"*.
4. **Add users** — the teammates who should have visibility over this inbox.
5. Click **Create**.
Once created, any conversation assigned to that team becomes visible to every member added to it, and invisible in that filtered view to everyone else. The sidebar shows a conversation count next to each team, so you can spot a backlog building up in one department at a glance.
## Users
**Users** lists every person with access to your workspace, with a count of conversations currently assigned to each — useful for spotting when one teammate is overloaded relative to the rest of the team.
### Add a user
1. Click the **+** button beside **Users** in the sidebar.
2. Enter the person's **email address**.
3. Click **Add**.
If that email already has a Heyy account, they're added to your workspace directly. If not, Heyy sends them an invite to register and join.
Add a teammate to **Users** before creating the team inbox they belong to — you'll need them in the workspace first to add them as a member during the team inbox's creation step.