> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Advanced filters

> Build precise, multi-condition filters on contact and chat data.

**Advanced filters** narrow the [conversation list](/help/inbox/inbox-tour#the-conversation-list) by the underlying contact and chat data, beyond what [Status and Sort](/help/inbox/find-and-organize/search-and-filter-chats) alone can do.

## Open the filter builder

Click the **Filter** (funnel) icon above the conversation list.

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/DhJ_IMhg_f5FskkC/assets/inbox-advanced-filters-builder.png?fit=max&auto=format&n=DhJ_IMhg_f5FskkC&q=85&s=ce29c4833e224633ad62f09107744a1b" alt="Advanced filter builder with conditions and AND/OR toggle" width="1380" height="502" data-path="assets/inbox-advanced-filters-builder.png" />
</Frame>

## What you can filter on

| Filter on               | Example                                                                                                             |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Contact fields**      | First name, last name, phone, email, or any custom attribute.                                                       |
| **Subscription status** | Subscribed vs. unsubscribed contacts — see [Contact subscription](/help/contacts/the-contact/contact-subscription). |
| **Labels**              | Any [label](/help/contacts/mini-crm/labels) applied to the contact.                                                 |
| **Custom attributes**   | Any additional field your workspace tracks.                                                                         |

## Combining conditions

Choose **AND** or **OR** between conditions:

* **AND** narrows the result — every condition must match. Use it to combine, for example, *label is "VIP"* **and** *subscription status is subscribed*.
* **OR** broadens the result — any condition can match. Use it to combine, for example, *channel is WhatsApp* **or** *channel is Instagram*.

## Worked examples

| Goal                                 | Filter                                                                  |
| ------------------------------------ | ----------------------------------------------------------------------- |
| Reach only business contacts         | Email does not contain `gmail.com` **and** does not contain `yahoo.com` |
| Find contacts missing a phone number | Phone number is empty                                                   |
| See only VIP conversations           | Label is "VIP"                                                          |

<Tip>
  Built a filter you'll want again? Save it as a [saved inbox view](/help/inbox/find-and-organize/saved-inbox-views) instead of reconstructing the same conditions from scratch every time.
</Tip>