> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Sensitive chats

> Flag a conversation that contains sensitive information.

Marking a chat **sensitive** flags a conversation that contains information worth handling with extra care — payment details, personal or health information, a legal matter, or anything else you would not want treated as routine. It is a flag on the conversation record, separate from its [open/closed/snoozed status](/help/inbox/chat-fundamentals/chat-lifecycle).

## Mark a chat sensitive

1. Open the conversation.
2. Click the **More (⋯)** menu in the chat header — see [Chat actions](/help/inbox/chat-actions#header-controls).
3. Select **Mark as sensitive**.

To reverse it, open the same menu and select **Mark as not sensitive**.

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/DhJ_IMhg_f5FskkC/assets/inbox-mark-sensitive.png?fit=max&auto=format&n=DhJ_IMhg_f5FskkC&q=85&s=690fd76c6822b0e22fddffbbc55cd561" alt="Marking a chat as sensitive from the header menu" width="1419" height="756" data-path="assets/inbox-mark-sensitive.png" />
</Frame>

<Tip>
  If your team handles anything covered by internal privacy or compliance policy — a customer sharing a card number in chat, a health-related support request, a dispute headed toward legal review — flag it as sensitive as soon as you notice, not after the conversation is closed.
</Tip>

Both actions are also available through the **Chat** section of the [API Reference](/api-reference/v3/overview) as `mark_as_sensitive` and `mark_as_not_sensitive` endpoints — useful if you want to flag conversations matching a condition automatically from your own system, rather than relying on a teammate to do it manually.