> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about Heyy AI Employees, pricing, features, and technical implementation.

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  <img className="block dark:hidden" src="https://mintcdn.com/heyy-c8bd5c9e/5Pui2IpXex8QDwOQ/assets/banner-light.svg?fit=max&auto=format&n=5Pui2IpXex8QDwOQ&q=85&s=2c9785dc5a06d6116af95e926601031c" alt="Heyy banner" width="1000" height="180" data-path="assets/banner-light.svg" />

  <img className="hidden dark:block" src="https://mintcdn.com/heyy-c8bd5c9e/5-t-_6arANyhmBEc/assets/banner-dark.svg?fit=max&auto=format&n=5-t-_6arANyhmBEc&q=85&s=db33cf2e0b1405d62aaaab3660d4d559" alt="Heyy banner" width="1000" height="180" data-path="assets/banner-dark.svg" />
</Frame>

Get quick answers to the most common questions about Heyy. Can’t find what you’re looking for? [Contact our support team](https://www.heyy.io/contact-us) for personalized assistance.

## Getting Started

<AccordionGroup>
  <Accordion title="How do I create my first AI employee?">
    If you followed our "Tailored onboarding" then you already have an AI Employee, also you can always add one by navigating to the [AI Employee](https://app.heyy.io/ai-employees) page and clicking the "Hire AI Employee" button.
  </Accordion>

  <Accordion title="What do I need before connecting a channel?">
    Each channel has different requirements to set up, see the requirements section under each channel:

    * WhatsApp: [See requirements](/channels/whatsapp#requirements)
    * Instagram: [See requirements](/channels/instagram#requirements)
    * Facebook: [See requirements](/channels/facebook#requirements)
    * Live Chat: no requirement for this channel.
  </Accordion>

  <Accordion title="How long does setup take?">
    Our onboarding takes less than 5 minutes and sets you up with a [Live Chat](/channels/live-chat) channel, [automation](/quick-start/automations) and your [AI Employee](/quick-start/ai-employees)
  </Accordion>
</AccordionGroup>

## Features & Capabilities

<AccordionGroup>
  <Accordion title="What can an AI employee do?">
    An AI employee can **reply to customer conversations** using the persona and instructions you set (Goals and personality) and the content you add (Knowledge base). You use it inside [Automations](/quick-start/automations/ai-actions) as an **AI Employee** action so it can handle incoming chats, answer FAQs, qualify leads, and route conversations.

    Beyond replying, an AI employee can run **actions** such as reading or updating contact data, triggering a workflow (e.g. assign chat, send notification), or calling a custom API (e.g. check order status). You configure these in the **Tools and integrations** tab. Once the employee is **Set live**, it can run in your automations across all our channels.
  </Accordion>

  <Accordion title="Which channels does Heyy support?">
    Heyy supports currently [WhatsApp](/channels/whatsapp) (Cloud & Coexistence), [Instagram](/channels/instagram), [Facebook Messenger](/channels/facebook) and [Live Chat](/channels/live-chat),
  </Accordion>
</AccordionGroup>

## Pricing & Credits

<AccordionGroup>
  <Accordion title="What happens if I run out of credits?">
    When credits are exhausted, your AI Employee will stop responding and also your automations will stop triggering.
    You can monitor usage in your dashboard under [Settings → Usage → Credits](https://app.heyy.io/settings/usage/credits).

    <Note>
      Enable Auto Recharge to ensure your AI Employees and automations never stop due to insufficient credits.
    </Note>
  </Accordion>

  <Accordion title="What are credits used for?">
    Credits are used by AI Employee and automations, [see pricing](https://assets.heyy.io/website/credit-pricing.pdf).
  </Accordion>

  <Accordion title="How do I upgrade my plan?">
    Navigate to [Settings → Billing](https://app.heyy.io/settings/billing) and then click **Upgrade plan** then select the desired plan and click "Upgrade plan", it will then take you to stripe checkout for secure payment.
  </Accordion>

  <Accordion title="What is the use of wallet?">
    The wallet is used by paid channels like WhatsApp (For Utility/Marketing templates) [see WhatsApp pricing](https://assets.heyy.io/website/whatsapp-pricing.pdf)
  </Accordion>
</AccordionGroup>

## Still Need Help?

Can’t find the answer you’re looking for? We’re here to help!

<Card title="Contact Support" icon="headset" href="https://www.heyy.io/contact-us">
  Get personalized help from our support team
</Card>