> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reopened chat

> Automation trigger: Reopened chat.

## Reopened chat

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/b6zeIXEi9G2v5U2X/assets/automations-triggers-reopened-chat.png?fit=max&auto=format&n=b6zeIXEi9G2v5U2X&q=85&s=945a5100d0465c739630c53d584c88ed" alt="Reopened chat trigger" width="1462" height="820" data-path="assets/automations-triggers-reopened-chat.png" />
</Frame>

Runs when a contact sends a message in a chat that had been closed. Use this when you want different behavior for returning customers, for example, a “welcome back” message or to reassign the chat without triggering the same flow as brand new chats.

#### Fields

* **Channel** (required): Select the channel where this trigger will run.
* **When to trigger** (optional): Add a condition group to narrow the audience based on specific conditions.
* **Save text reply to** (optional): Save the contact’s text reply to an automation variable.
* **Save file reply to** (optional): Save the contact’s file reply to an automation variable.

### Use cases

* **Welcome-back message:** Send a “We’re here to help again” or “Your case is still open” message when a contact reopens a closed chat.
* **Reassign without full welcome:** Route or assign returning chats to the right team or agent without repeating the first-time welcome flow.
* **Returning-customer logic:** Run different flows (e.g. loyalty, win-back) only when someone comes back after a closed conversation.

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