> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat moved

> Automation trigger: Chat moved.

## Chat moved

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/b6zeIXEi9G2v5U2X/assets/automations-triggers-chat-moved.png?fit=max&auto=format&n=b6zeIXEi9G2v5U2X&q=85&s=4607c79b3906421803374639c2afd91c" alt="Chat moved trigger" width="1462" height="820" data-path="assets/automations-triggers-chat-moved.png" />
</Frame>

Runs when a chat is moved into one or more of the inboxes you select. Use this to react to routing changes, for example, triggering different handling when a chat lands in a sales vs. support inbox or notifying the right team when a chat is moved to their queue.

#### Fields

* **Channel** (required): Select the channel where this trigger will run.
* **Inboxes** (required): Select the inboxes for whom to fire this trigger.

### Use cases

* **Inbox-specific handling:** When a chat is moved to Sales, send a sales-focused message or assign to a sales rep; when moved to Support, run a support triage flow.
* **Notify the team whose inbox received the chat:** Send an internal alert or assign a default agent when a chat lands in a specific team’s inbox.
* **Sync with routing rules:** Trigger an API or update attributes when a chat is moved so your external routing or reporting stays in sync.

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