> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat closed

> Automation trigger: Chat closed.

## Chat closed

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/b6zeIXEi9G2v5U2X/assets/automations-triggers-chat-closed.png?fit=max&auto=format&n=b6zeIXEi9G2v5U2X&q=85&s=7f3d30f916698e50a9e86f06901ca114" alt="Chat closed trigger" width="1462" height="820" data-path="assets/automations-triggers-chat-closed.png" />
</Frame>

Runs as soon as a conversation is closed by an agent or by the system. Use this for post-conversation steps such as sending a satisfaction survey, logging outcomes, or triggering follow-up campaigns after a defined delay.

#### Fields

* **Channel** (required): Select the channel where this trigger will run.
* **When to trigger** (optional): Add a condition group to narrow the audience based on specific conditions.

### Use cases

* **Post-conversation survey:** Send a satisfaction or NPS survey (e.g. via email or another channel) as soon as the chat is closed.
* **Delayed follow-up campaign:** Start a delay, then add the contact to a campaign or send a follow-up message after the conversation has ended.
* **Logging and reporting:** Trigger an API call or internal notification when a chat is closed to update your CRM or analytics.

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