> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat assigned

> Automation trigger: Chat assigned.

## Chat assigned

<Frame>
  <img src="https://mintcdn.com/heyy-c8bd5c9e/b6zeIXEi9G2v5U2X/assets/automations-triggers-chat-assigned.png?fit=max&auto=format&n=b6zeIXEi9G2v5U2X&q=85&s=df5109b525e796d9a13b4827ee65bf66" alt="Chat assigned trigger" width="1462" height="820" data-path="assets/automations-triggers-chat-assigned.png" />
</Frame>

Runs when a chat is assigned to one or more team members you select. Use this to run automations only when certain users receive the chat, for example, notifying a specialist, updating internal tools, or applying role-specific workflows.

#### Fields

* **Channel** (required): Select the channel where this trigger will run.
* **Users** (required): Select the users for whom to fire this trigger.

### Use cases

* **Notify the assigned agent:** Send an email or internal notification to the user who received the chat so they know a new conversation was assigned to them.
* **Role-specific workflows:** Run different automations when a chat is assigned to support vs. sales (e.g. different templates or next steps).
* **Update external systems:** When a specialist is assigned, call an API to update your ticketing system or CRM with the assignee.

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