> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heyy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# View runs & debug

> Inspect automation runs and fix issues from the Activity log.

When an automation does not behave as expected, use the **Activity log** to inspect individual **runs** tied to a [contact](/help/contacts/the-contact/what-is-a-contact).

## Inspect a run

1. Open **Activity log**.
2. Filter by automation, contact, date, or status if your workspace supports it.
3. Open a run to see the trigger that started it and each **action** step (success, skipped, or failed).

## Common issues

* **Trigger did not fire** — Check channel, inbox, label, or [webhook](/help/automations/triggers/webhook-received) configuration on the trigger page.
* **Action failed** — WhatsApp template errors, API timeouts, or missing attributes; see channel [message errors](/help/messaging-channels/whatsapp/message-errors) or [Call external API](/help/automations/apps-actions).
* **Wrong branch** — Review [Condition](/help/automations/logic-actions) and [AI Intention](/help/automations/ai-actions) steps in the run detail.

After fixing the automation, test with [Manual trigger](/help/automations/triggers/manual-trigger) or the Playground for [AI Employees](/help/ai-employees/going-live/test-in-playground) where relevant.